Company Information
Quoteline direct
The insurance products on this site are provided by Quoteline
Direct, the national telephone and Internet arm of the Wilsons
Insurance Group.
Quoteline Direct is an intermediary dealing with a panel
of insurers to give you the best quote from over 450 products.
Registered office:
Botanical House
Manchester
M16 OPQ.
tel: 0870 444 0870
fax: 0870 444 2512
email: customerservice@quotelinedirect.co.uk
Quoteline Direct are part of the Wilsons Group who are
professional registered insurance brokers with a direct
approach to customer satisfaction. In the year that Wilsons
served their first customer Man walked on the moon, the
Beatles topped the charts with 'Get Back' and Ford launched
the first Capri. Many things have changed since 1969 but
our commitment to first class customer service remains.
Originally operating as a High Street Insurance Brokerage
we have adapted to meet the needs of the modern Insurance
Consumer. No longer do people want to traipse up and down
the high street looking for insurance, wasting time standing
in a shop filling in forms. After many years' experience
dealing with customers over the telephone, including running
schemes for major motor manufacturers we decided to expand
our business nationally. In June 1993 we opened a new Quote
Centre and increased our national awareness under the Quoteline
Direct banner.
By strengthening our position as specialists in the affinity
scheme marketplace Quoteline Direct were successful in dramatically
increasing our Gold Club partners in the latter part of
the decade. Following widespread research and customer consultation,
Quoteline Direct saw out 1999 by closing our High Street
network and opening our new Call Centre in Manchester.
The vast majority of our new customers come on personal
recommendation from existing satisfied clients. Quoteline
Direct believe that our never ending commitment to providing
first class customer service will ensure that we continue
to grow. To this end we have invested in the very latest
computer and telephone technology, all departments are centralised
under one roof, one number covers all customer enquiries
and we pursue extensive staff training programs.
Frequently asked questions :
The following Questions are frequently made to the Quoteline
Direct call center. The answers may be of assistance:
Q - Who are Quoteline Direct ® ?
A - Quoteline Direct ® are part of the Wilsons Insurance
Group who are professional registered insurance brokers
with a direct approach to customer satisfaction. Wilsons
Insurance Group started to serve their customers in 1969
and are now one of the major insurance brokers in the U.K.
Quoteline Direct ® is a registered trade mark.
Q - Who is the insurance company?
A - With perhaps one of the most comprehensive online car
insurance quote systems available, Quoteline Direct search
for the lowest possible quote from over 450 policies - immediately
online. Our policy's are provided by the countries leading
insurers including AXA, CGU, Cornhill, Fortis, NIG Skandia,
Lloyds of London, Royal Sun Alliance, Norwich Union, Eagle
Star, Zurich and many more.
Q - Is Breakdown cover included in my motor quote ?
A - Full breakdown cover is available for £59 a year.
Q - What is no claims bonus and how does it affect my insurance
premium ?
A - Your no claims bonus is a reward for remaining claim
free. It rises on a scale up to 9 years. The more bonus
earned the cheaper your premium will be. Your No claims
bonus can be protected, this facility is normally available
when you have been claim free for 4 - 5 years. Protected
no claims bonus will not have been included in your online
motor quotation.
Q - How do I get a quote for a Q plate / Imported / Modified
Vehicle ?
A - All the above can only can only be fully catered for
using our quoteline consultants (EU Imports only). Quoteline Direct will
negotiate each case with the insurers before a final premium
is quoted.
Q - Why don`t you provide motor insurance cover for Northern
Ireland ?
A - Most insurance companies only provide cover through
Brokers or Agents based in Northern Ireland. Quoteline Direct are currently
negotiating with a number of insurers and hope to be able
to offer cover soon.
Q - How can I pay for my insurance policy ? Can I pay
in instalments ?
A - Quoteline Direct accept payment by all major credit cards (excluding
American Express), Switch and Cheque. Installment facilities
(including Direct Debit up to 12 months) are normally available.
Please ask your advisor for full written details. Applicants
for payment by Direct Debit must be over 18.
Q - What do I get included with my insurance policy ?
A - All new clients receive our unique Customer Discount
Book and a first class service.
Q - Why can`t I pay online ?
A - We have found that the vast majority of our customers
require further information before they take out their policy
and want the confidence of knowing that they have chosen
the correct cover. In addition to this, many of the major
insurance companies are unwilling to provide cover online
and to omit these companies when searching for your quote
would increase the cost to you.
Q - My car has been "Modified". Do you need to know, and
will it affect the cost of my cover ?
A - Quoteline Direct do need to know and it may well affect
the cost of your policy. Make sure you tell us when you
ring up take out your cover if your car has been modified
so we can ensure you are fully covered.
Q - I am trying get an online car quotation and cannot
find my car on your database ?
A - The vehicle ABI listings are exhaustive and should cater
for your vehicle. This is not always the case. If you cant
find the exact model find a similar model and give us a
call on 0870 444 0870 and select the new business option.
Quoteline Direct will identify your exact model and make
the necessary changes to your quotation.
Q - Why did my online Motor / Home insurance quotation
not give me a price ?
A - Please bear in mind that heavy numbers of users impact
on the service and performance of the quotation system.
Heavy web traffic can increase the time it takes for your
quotation to be processed and in extreme cases may lead
to your quotation timing out.
